Library Policies

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Wireless Policy

Americans with Disabilities Act Compliance Policy

The Roeliff Jansen Community Library affirms its support of equal access for persons with disabilities and the Americans with Disabilities Act.  Our library building, built in 1913, is currently not completely handicapped accessible.   The Library seeks to make its services, facilities, and programs as accessible as possible to the public, including those who have disabilities.  To accommodate those with disabilities, the following services are offered:

• We act as facilitator between the patron and Services to the Blind and Physically Handicapped
• We offer home delivery to patrons with disabilities which prevent them from coming
• to the library
• We welcome service animals in the library

The following procedures have been developed in order to assist the Library in addressing concerns about accessibility. People who wish to request accommodation or make a complaint about accessibility at the Library have access to a three step procedure.

Step One:Requests for accommodation and/or complaints about accessibility can be presented in person, by mail, email, or over the phone.  These should be addressed to the Library Director who then makes every attempt to provide accommodation and/or resolve the issue without further recourse to this procedure.

Step Two: If resolution is not achieved by Step One, a complaint can be presented in writing on a Library Accessibility Concerns Form.  A printable form is available HERE.  Assistance in completing this form is provided as needed.  Completed forms are reviewed by the Library Director; a formal response is made to the library user within ten working days of the date of original submission of the form.  The formal response can be a telephone call, followed by a letter confirming the telephone discussion, or directly by letter.  The Library Director will make every attempt to resolve the issue through this means.

Step Three: If resolution is not achieved by Step Two, the concerned individual can request that the complaint be presented to the Library Board.  The Library Director will place the matter on the agenda so that the concerned individual can present his or her concern at the next regularly scheduled Library Board meeting.  The decision of the Library Board is final for the Library.  If resolution still is not achieved, the concerned individual may wish to pursue other courses of action as described in the American with Disabilities Act and related regulations.

The Roeliff Jansen Community Library supports the Library Bill of Rights and the Freedom to Read. Should any patron of the Roeliff Jansen Community Library raise a question about any materials provided by the Library being in any way objectionable, the complainant must file a written complaint with the Library Director on a form provided for this purpose (see Link below).

The complainant must be properly identified before the request is considered. No action will be taken before the complaint is brought before the Board of Trustees. The written complaint will be presented to the Board of Trustees. The Board shall:

• read and examine the challenged material
• consider the specific objections to the material voiced by the complainant
• weigh the values and faults of the material as a whole
• the Board will, where appropriate, solicit advice or opinion from other library Directors, the Mid-Hudson Library System , the American Library Association Office for Intellectual Freedom and the New York State Intellectual Freedom Committee.
• The Board shall issue a written report within ninety days to the Director containing its recommendations concerning any complaint.

The Director shall review the report of the Board and notify the complainant. Adopted by the Board of Trustees reviewed and amended Roeliff Jansen Community Library

The Reguest for Reconsideration of Materials Form can be found HERE.